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Delivery & Returns

Delivery & Returns

Delivery information

*Spend £25 or over and receive a free step by step guide to getting started with jewellery making. Use promo code stepbystep at the checkout*

UK and Channel Islands delivery charges are calculate by order value as follows:

Order Value Delivery Cost
 £0-£24.99  £2.49
 £25 and over  FREE

Upgrade to next day delivery cost £5.95 UK Mainland.

Next day delivery is available on orders placed Monday to Thursday before 12pm.  Orders placed on a Friday before 12pm will be delivered the following Monday.

European and Worldwide delivery charges are calculate by order value as follows:

Order Value European Countries Australia & New Zealand Rest of the World
 £0-£24.99  £3.95  £5.95  £5.45
 £25-£79.99  £5.45  £9.45  £8.95
 £80-£149.99  £8.45  £16.45  £15.95
 £150-£500  £15.95  £30.95  £29.95

Orders are sent via Royal Mail and may take up to 5 working days for UK deliveries, 10 working days for European deliveries and 21 working days for deliveries anywhere else.

Orders over £150 will automatically be sent via recorded delivery.

If you are ordering from outside the UK and would like a faster delivery option please comment in the Delivery Instructions box at checkout and we will get back to you with prices & options.  

Unfortunately from time to time items go astray in the post. Please note that Royal Mail will not class an item as 'lost' until 14 days have passed from the date of postage. Therefore unfortunately we cannot issue a refund or replacement item until these 14 days have passed. Proof of postage is obtained with every item we send.

Orders placed on the website on a Saturday, Sunday or Bank Holiday will be processed the next working day.

Payment

All prices are shown in GBP sterling (£). Payment is taken via Paypal or through SagePay. Bead House is a subsidary of Burhouse Limited. Therefore, the Paypal and SagePay pages during checkout will show Burhouse Limited as the company name. 

VAT

VAT at the current rate of 20% is included in the product price.  

VAT is included in the delivery charge for UK Mainland orders.  

VAT is excluded from the delivery charge for all delivery destinations outside the UK Mainland.

If you are ordering from within the EU and have a VAT number, please enter this in the comments area of the checkout page or email us at sales@beadhouse.co.uk and we will issue a refund for the VAT you have paid on the product. 

If you are ordering from outside the UK and EU, please request a refund via the comments area of the checkout page or email us at sales@beadhouse.co.uk and we will issue a refund for the VAT you have paid on the product. 

Customs Charges 

When goods are shipped within the European Union there are no customs charges as the relevant VAT has already been paid.

Orders placed from outside the EU are not charged VAT and may be subject to import duties and taxes. These may be levied once the goods reach your country. It is a legal requirement that we declare the full value of the goods (excluding delivery charges) on all parcels to be delivered outside the EU. For further details of customs charges please consult your own customs authorities. We have no control over these charges and cannot predict what they will be. We are unable to reimburse any customs costs incurred.

Returns and exchanges

We want you to be entirely satisfied with every purchase made from Bead House and are proud of the quality, range and advice that we offer. If you wish to return an item for exchange or you have decided not to keep it (cancel your contract);

  • Please contact us within 7 working days from the day after the delivery day
  • Contact us via Email, fax or in writing
  • Please complete the details on the returns note, supplied with goods
  • Return it to us with the products original packaging and labels within 30 days of receipt.
  • All goods to be in a new and unused condition together with a copy of your original receipt.
  • We recommend all items that are deemed unsuitble or ordered in error be returned to us via Royal Mail recorded/special delivery, Payable by the customer.
  • If you feel the goods are faulty please contact us immediately and we will then contact you to resolve the matter, the above conditions also apply.
  • Bead House, Quarmby Mills, Tanyard Road, Oakes, Huddersfield, West Yorkshire, HD3 4YP. Tel:01484 485111 Email:sales@beadhouse.co.uk

In line with the 'Distant Selling Act'.

  • We offer a full money back guarantee.
  • You have 30 days from receipt in which to return your order.
  • You will have to pay the return cost of postage or collection can be arranged at your own cost for larger items.

Help

If you need any help or advice with your order, please Contact Us

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Out of stock items & Delays in supply

In the event that we are unable to supply your goods within thirty days, we will inform you immediately and advise you of the expected delivery date. Outstanding orders / items can be cancelled at any time. In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt.

If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier.